Refund and Return Policy

Effective Date: July 5th, 2026

At akvape-au.com, customer satisfaction is an important part of our service. We aim to provide quality products and a reliable shopping experience.

This Refund and Return Policy explains the conditions and procedures for requesting returns, refunds, or exchanges.

1. Return and Exchange Request Period

Customers may contact our customer support team within 7 days after receiving the order if they need assistance with a return, refund, or exchange.

To help us process your request efficiently, please provide:

• Order number;

• Details of the issue;

• Photos or relevant information about the product (if applicable).

Requests submitted after the 7-day period may not be eligible for return or exchange.

2. Product Issues and Damaged Items

If the issue is caused by our products, including:

• Product damage during delivery;

• Incorrect item received;

• Quality-related issues;

we will review the situation and provide an appropriate solution.

If a return or replacement is required due to a product issue, we will cover the necessary return shipping costs.

Customers should contact us before returning any item. Please do not send products back without prior confirmation.

3. Customer Preference or Personal Reasons

If a return or exchange request is caused by personal reasons, including:

• Change of mind;

• Ordering the wrong item;

• No longer wanting the product;

• Personal preference reasons;

the customer will be responsible for the return shipping costs.

Returned products must meet the following conditions:

• The product must be unused and in original condition;

• The product should include original packaging and accessories;

• The item must not show signs of damage, wear, or improper use.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval status of your refund.

If approved:

• Refunds will be processed through the original payment method;

• The refund processing time may vary depending on your payment provider;

• Customers will receive confirmation once the refund has been completed.

Original shipping fees may not be refundable unless the return is caused by an error or issue from our side.

5. Exchange Process

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

After reviewing your request, we will provide instructions for the exchange process if applicable.

Replacement items will be arranged after the return request has been confirmed and approved.

6. Non-Returnable Items

Returns or exchanges may not be accepted for:

• Products damaged due to improper use or handling;

• Items returned without prior communication;

• Products that do not meet the return conditions.

7. How to Contact Us

For any refund, return, or exchange requests, please contact our customer support team:

Owner & Operator:
Guo Yuan

Email:

Business Address:
Room 713, Yubang International Plaza, Tianxin District, Changsha City, Hunan Province, China

Website:
akvape-au.com

We are committed to handling every customer request fairly and providing timely support to ensure a positive shopping experience.

Thank you for choosing akvape-au.com.