Payment Policy

Effective Date: July 5th, 2026

At akvape-au.com, we are committed to providing customers with a secure, convenient, and transparent payment experience.

This Payment Policy explains the payment methods we accept, payment processing procedures, and how payment-related matters are handled when purchasing products from our website.

1. Accepted Payment Method

We currently accept payments through:

Wintopay

Wintopay provides secure online payment processing services that allow customers to complete transactions safely and conveniently.

All payments must be successfully completed before orders can be processed and prepared for shipment.

2. Payment Process

When placing an order on our website, customers will be required to:

• Select their preferred payment option;
• Complete the payment process through the secure payment page;
• Confirm that the order information is correct before submitting payment.

Once payment has been successfully confirmed, we will begin processing the order according to our order fulfillment procedures.

3. Payment Security

We take customer payment security seriously.

Payment transactions are processed through trusted third-party payment providers. Sensitive payment information is handled securely by the payment service provider and is not stored directly on our website.

We use reasonable security measures to help protect customer information and reduce the risk of unauthorized access or fraudulent activity.

4. Payment Confirmation

After completing a successful payment, customers will receive order confirmation information through the contact details provided during checkout.

If you do not receive an order confirmation or experience any payment-related issues, please contact our customer support team for assistance.

5. Failed or Declined Payments

If a payment cannot be completed, customers may:

• Check that payment information has been entered correctly;
• Confirm that sufficient funds or payment authorization are available;
• Try the payment again;
• Contact their payment provider if necessary.

Orders will not be processed until payment has been successfully confirmed.

6. Refund Payments

If a refund is approved according to our Refund & Return Policy, the refund will be processed through the original payment method used during purchase.

The time required for refunded funds to appear in your account may vary depending on your payment provider or financial institution.

7. Currency and Charges

All prices displayed on our website will be shown clearly during the checkout process.

Customers are responsible for reviewing:

• Product prices;
• Shipping fees;
• Total order amount;

before completing payment.

Any applicable charges displayed during checkout will be shown before the order is confirmed.

8. Contact Information

If you have any questions regarding payments, transactions, or payment issues, please contact us:

Owner & Operator:
Guo Yuan

Email:

Business Address:
Room 713, Yubang International Plaza, Tianxin District, Changsha City, Hunan Province, China

Website:
akvape-au.com

We are committed to providing a secure and reliable payment experience for all customers.

Thank you for choosing akvape-au.com.