Package damage and taxes

Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us as soon as possible.

Please provide:

• Order number
• Product photos (if applicable)
• Description of the issue

We will work with the shipping provider to investigate and assist with resolving the issue.

Import Duties & Additional Charges

Some regions may charge additional taxes, duties, or customs fees.

Any applicable charges are usually the responsibility of the recipient according to local regulations.

Thank you for choosing We.

We are committed to providing you with a reliable and efficient delivery experience.